FAQ's

Frequently Asked Questions (FAQs)

1. What are the payment options available?

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Net Banking (Indian banks only)
• Paytm Wallet
• Cash on Delivery (COD)

We also accept international credit cards.

2. What should I do if I don't receive an order confirmation via email?

You will receive a confirmation email and SMS (for Indian mobile numbers) shortly after placing your order.

If you don’t receive confirmation within a few hours, please contact us at:

• Phone: +91-8086000081 / +91-8086000083
• Email: info@cakehut.in

3. Can I change the delivery address or delivery date of my order?

Yes. You can request a change in the delivery address or delivery date as long as the order has not been dispatched or delivered. Please email us at info@cakehut.in.

4. Can I specify a preferred delivery time?

Yes. You can select your preferred delivery time slot while placing your order. We will make every effort to deliver within the selected slot, subject to traffic and operational conditions.

5. What if there is an issue with the product or my order is not delivered?

If there is any issue with the quality of the product or if your order is not delivered, please contact us immediately. Our customer support team will resolve the issue as quickly as possible.

6. Can I get same-day delivery?

Yes. Same-day delivery is available for orders placed before 3:00 PM IST.

• Orders placed after 3:00 PM are subject to availability. Please contact customer care before placing the order.
• Morning deliveries (10:00 AM – 1:00 PM) must be ordered before 6:00 PM on the previous day.

7. Do you offer midnight delivery?

Yes. Midnight delivery is available with prior notice and subject to staff availability. Additional delivery charges apply.

8. What happens if the recipient is unavailable at the delivery address?

If the recipient is unavailable at the provided address, the order will be considered delivered. Since cakes are perishable products, re-delivery is not possible.

9. How will I know if my order has been delivered?

You will receive a confirmation email and SMS (for Indian mobile numbers) once your order is delivered.

If the order cannot be fulfilled, our customer service team will contact you. For any unresolved issues, email info@cakehut.in with your Order Number.

10. Which areas are covered for free delivery?

We offer FREE delivery across Greater Kochi and nearby locations, including:

• Central Kochi: Ernakulam, Kaloor, Kadavanthra, Panampilly Nagar, Palarivattom, Elamakkara, Thevara, Ravipuram, Vennala, Thammanam, Girinagar, Gandhi Nagar, Kathrikadavu, Chambakkara, Ponnurunni, Chakkaraparambu and nearby areas.
• Kakkanad & Thrikkakara: Kakkanad, Vazhakkala, Thrikkakara, Infopark, CSEZ, Chembumukku, Chittethukara, Padamugal, Kusumagiri and surrounding areas.
• Edappally & Kalamassery: Edappally, Kalamassery, Eloor, Cheranelloor, Padivattom, Muttom, UC College, Companypady, Ponnekara and nearby areas.
• Vyttila & Tripunithura: Vyttila, Maradu, Thrippunithura, Thiruvankulam, Udayamperoor, Puthiyakavu, Chottanikkara, Irumpanam and surrounding areas.
• Fort Kochi & Island Areas: Fort Kochi, Mattancherry, Thoppumpady, Palluruthy, Chullickal, Edakochi, Vallarpadam, Bolgatty, Kumbalangi, Chittoor and nearby areas.
• Aluva & Airport Belt: Aluva, Desom, Muttom, Companypady, UC College, Athani, Nedumbassery, Angamaly, Kalady, Karukutty and nearby areas.
• North Kochi: Varapuzha, North Paravur, Koonammavu, Kadungallur, Muppathadam, Cherai and nearby areas.
• East Kochi: Perumbavoor, Kizhakkambalam, Pattimattom, Puthencruz, Vengola, Kuruppampady and surrounding areas.
• Chalakudy Region: Chalakudy, Koratty, Potta, Meloor, Annamanada and nearby areas.

For locations outside these free delivery zones, please contact us before placing your order. Additional delivery charges may apply depending on the location and delivery feasibility.

11. Are your cakes and pastries freshly prepared?

Yes. Every Cake Hut product is freshly baked and prepared after your order is confirmed to ensure the best quality, freshness, and taste.

12. What is the shelf life of cakes and pastries?

• Fresh Cream Cakes & Pastries: Best consumed within 2 days (keep refrigerated).
• Butter Cream Cakes & Pastries: Best consumed within 2–3 days (keep refrigerated).

13. Can I add a personalized message to my cake?

Yes. You can add a personalized message while placing your order in the product details section.

14. How much advance time is required for cake orders?

We require a minimum of 3 hours to bake and prepare a fresh cake with your personalized message.

Eggless Cakes, Cheesecakes, Picture Cakes, and Shaped Cakes should be ordered at least one day in advance.

15. Is the payment gateway secure?

Yes. All payments made on cakehut.in are processed through a secure, industry-standard payment gateway to ensure safe and encrypted transactions.